Customer Administrative Support - French Speaker H/F
Infos clés
- Référence :
- fr 1
- Fonction :
- Conseil Marketing - Commerce - Communication / Services Généraux
- Secteur d'activité :
- Distribution / Commerce
- Localisation :
- Lisbonne (Portugal)
- Type de contrat :
- CDD / Temps plein
- Durée :
- 6 mois minimum
- Date de début :
- 28/01/2019
- Niveau :
- Inférieur à Bac
- Rémunération :
- A négocier
- Nombre de postes à pourvoir
- 20
L'entreprise
Webhelp Portugal
Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing. Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting! What we offer o Possibility to collaborate with some of the biggest brands in the industry o Opportunity to be part of a challenging and fast paced environment o Free training, professional development and career evolution o Multicultural and inclusive environment o Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others o If living abroad, we offer a relocation package that includes: one to three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400EUR
Le poste
La mission :
Your mission
You will work for one of Europe's friendliest travel agencies and your main tasks can include:
o Booking management (altering, cancelling or creating new reservations)
o Registering contacts and client information according to the work procedures
o Offering information, solutions and advising customers regarding the company's services
o Contributing to a positive customer experience through a responsible treatment of each contact
o Achieving the performance targets defined by the project
Le profil :
Profile
o Native or fluent in French
o Good command of English (minimum B2)
o Previous experience in customer service, tourism or travel is a plus
o Availability to work in rotating shifts (schedules depending on the project)
o Good computer skills - knowledge of GDS tools (such as Galileo, Sabre or Amadeus)
o Excellent listening and communication skills
o Positive attitude and team spirit
Agenda
du recrutement
