Chargé de relation client H/F

Le poste

La mission :

Description
Your Role as a Customer Technical Advisor:
Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.


Benefits
Cross Border Talent's Offer:
Paid travel Expenses;
Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
Renewable contract of 12 months;
Health Coverage and Private Health Care;
Attractive Salary with performance bonus;
Working hours: 40h per week = is 8 hours per day / 5 days a week;
Greek lessons
Free Real Estate Agency Fee

Le profil :

Requirements
Requirements for the Customer Technical Advisor:
High School Diploma or Higher
Native/Fluent French;
Good level of English, B1;
Writing speed: 20 words per minute
Active Listening
Good Problem Solving Skills
Strong troubleshooting skills